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AI and the Workforce: Augmenting Human Skill to Boost Productivity
Innovative technologies such as machine learning, speech recognition, and computer vision are now redefining employee roles and reshaping the workplace.
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Artificial
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AI has the potential to enhance customer experience—creating new opportunities to better identify prospects and streamline touch points.
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Artificial Intelligence
As cognitive technologies become mainstream, organizations are discovering how to use AI for real business value.
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The Business of Bots
Bots are the latest way to interact intelligently with customers – and their use is growing across the enterprise. First stop: building bots into interfaces for websites and mobile apps.
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Using Artificial Intelligence for Digital Success
Artificial intelligence has arrived—and with it new opportunities. Here’s how you can apply cognitive technologies for real bottom-line impact.
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Cloud Collaboration
Our next Futurecast survey reveals the bottom-line potential of cloud collaboration tools across diverse areas of business.
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Cloud Intelligence
Where are you on the cloud intelligence journey, and what will it take to move to the next stage? Our exclusive Futurecast survey results serve up actionable advice for adopting and monetizing cloud-based BI solutions.
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Cloud Transformation
Where will the cloud help your business in the next 12 months? Our exclusive Futurecast survey reveals four ways to capture measurable value from the cloud—whether your goal is saving money or making money.
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Videos
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Big Data Is Just Getting Started
Despite the hype, the big data era is still in the early stages. The next phase will be marked by the ability to predict and prepare for outcomes that improve the customer experience and yield new business innovation.
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Innovation in the Customer-First Era
Customer satisfaction = company success. Smart companies view the customer experience as a strategic, C-level initiative. The ability to quickly deploy new systems to align directly with customers’ needs and expectations is critical.
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Riding the Next Wave of Digitally Driven Innovation
Every business today is cyber-enabled in some way, shape or form. How can IT realign processes and systems to help create new business value? And what new disruptions are on the horizon?
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Driving Success in Tomorrow's Workplace
Shifting demographics have created tension between a generation of employees who want the freedom to work anywhere and IT teams tasked with protecting core assets. How can IT give employees the right tools to work better and make smarter decisions?
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Building Value and Trust in the Digital Age
How are organizations using the cloud and other emerging technologies to address the growing cybersecurity challenge and turn trust into competitive advantage?
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Are You Moving Fast Enough?
As cloud models evolve, organizations are entering an important and exciting phase. Innovators are moving quickly to transform their business. How do you stack up? Our exclusive benchmarking tool lets you compare your cloud investment and deployment plans to those of your peers. The interactive assessment uses proprietary data from the 2015 IDG Enterprise Cloud Computing Survey to give you deep insights into the current and future state of cloud adoption.
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Articles
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The Customer-Centric Business: Great Expectations
Customer experience is on par with price and product as a key brand differentiator. How are organizations utilizing the cloud to deliver superior (and safe) experiences across all touch points?
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Real-Time Innovation: Building a Better Growth Model
Delivering on a vision of real-time, predictive analytics is hard – but if you’re not capturing deeper levels of insights about your business, you’re already falling behind.
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Reinventing the Supply Chain with the Internet of Things
The IoT promises to give organizations more data from more intelligent devices and sensors up and down the supply chain. There are plenty of challenges to overcome.
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Cloud, Mobility and the New Workplace Model
IT plays a central role in nurturing the modern workforce priorities of anywhere, anytime access and greater work/life balance.
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It’s Time for a Mobile-First Strategy, Powered by Cloud
How can a mobile-first strategy help brands establish stronger direct relationships with their customers and help their employees become more agile, innovative and productive?
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